I think this is nuts - I went in to get something for a gum/tooth ache and craziness happened. Anyone have an opinion on the below?
Anyone else experience anything similar? If so, how did you handle it?
This is what I sent to them.
Please direct the correspondence below to *business name omitted* management. My name is Thomas Eversole and my birthdate is 7/14/1980, if you’d like to look at my records.
I’m sorry to say that I had a not-so-pleasant experience with the Priority Care on *address omitted*. Last night (6/9/13) I was a walk-in patient at 7pm. I was met with, temperature taken, blood pressure measured, asked the medications I’m allergic to, met with the doctor/head nurse (who prescribed me an antibiotic and a muscle relaxer for pain), insurance billed and out the door in 38 minutes. Quick and efficient, I was pleased with the level of care at the time!
I make my way to the pharmacy several blocks away only to be extremely frustrated that the antibiotic prescribed to me was the exact prescription I informed the nurse I was allergic to. Walgreens (who had what I was allergic to on file) notified me of the discrepancy and encouraged me to call Priority Care to change the antibiotic. Priority Care was already closed for the night. I drive back by hoping to catch someone leaving to discuss my options, but the lights are off. Strangely enough, I see people standing inside the building, in the dark, talking.
Weighing my choices, I decide to start the antibiotic regimen that night. I’m not happy that I had to choose between not addressing a painful infection for another day, taking something that made me feel VERY uncomfortable (itching, tingling, numbness) or rack up a high co-pay/bill at an ER to get a proper care.
I called the next morning and explained to the receptionist the circumstance. She immediately transferred me to a head nurse who, first thing, put in my record that I’m allergic to penicillin. Albeit very polite, I found it just plain bizarre that this head nurse didn’t even apologize for the mistake, but in fact, thanked me for calling. (???) I did get an apology when she called back to inform me that the closest pharmacy she could route a prescription to was a 30 minute round trip for me, but that was prompted by my complaining for the time and money (fuel) for something that wasn’t my mistake.
In closing, what I experienced I would overall consider to be unprofessional, inconvenient, irresponsible and quite frankly, disturbing. Management, can you please address this situation with your staff so that circumstances like this don’t happen to anyone else? I’d also like to state that I do not feel like a thank you for the call, and an apology for the 30 minute drive to pay for another prescription truly resolved this misfortune for me. I would like someone to call or e-mail me back with an actual resolution this problem so I can feel confident with using Priority Care again.
Thank you for your time.
~ Thomas Eversole